Stood at cash register for nearly 10min before putting items back and leaving. Employees showed up as the kids and I were leaving. Sugar Rush got my business
To be honest The items are good. but the price doesn't much. And when I asked them the that why the price doesn't much he don't have a reasonable answer and the employee were being rude and impolite. I won't return to the store again.
We when today with my kids, lots people were there my kids got squeezed and cup fell the floor, who ever manager he made us to pay for the broken cup. He so rude to in frond of kids. Very bad customer service
Thank You Kanishq! Went in to see about some gifts for Christmas. I was near the cash when this employee offered some price information about an item I had. I thanked him, then asked about cologne. I told him some details of the person. He showed me some that were appropriate for the the persons age. I was able to pick one out easily with Kanishq's help! He was very friendly, approachable, knowledgeable, and professional. This review is let everyone know that Kanishq is an asset to Miniso in every way. I will be back!!!
I bought 3 neck pillows for gift giving for Christmas but I accidentally bought the wrong patterns. By the time I realized shortly after the 7-day policy, I went into the store and was advised to contact Customer Service via email by the store staff. I promptly emailed and after several delayed emails back and forth, I was told their system doesn’t allow exchanges or returns after 7 days. It wasn’t weeks after I contacted them, it was a mere 9 days or so by the time I went into the store and was advised to email Customer Service. I reassured the items were clean, new, and with tags as they were gifts but each time met with “our system doesn’t locate the transaction” - despite emailing them a copy of my receipt. I wasn’t trying to get refund for the store to lose money, just an exchange for the patterns. I’m disappointed in their lack of assistance, their outdated and strict return/exchange policy (despite the Holiday season) which doesn’t accommodate the recipient to make changes - never mind the actual person who purchased the item. The experience as a shopper isn’t great at all.
I hate that you can't order online and the blind boxes are so expensive plus they don't have batz maru like... but the staff is nice and the atmosphere is good
Terrible experience we will never return. Price directly above product was not the price, when I called the cashier on it she completed the transaction then repeated the all to familiar condescending voice "All sales final, No refund, No exchange" buyer beware!!! Zero customer service.
MINISO is a Canadian Asian household goods store based in Oshawa, Ontario. MINISO is located at 419 King St W #295C, Oshawa, ON L1J 2K5, Canada.
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