This company is AMAZING!!! They hit all the boxes with the best customer service you could ask for, reasonable cost for products and services, and just plain nice people!!! I highly recommend them hands down!!!
The team at crown fix almost anything and they are great at it. I have purchased top lawn mowers, chainsaws and blowers for the last 13 years. Always good advice and great service. Good place to do business and great advice on product.
Brought my framing nailer to get serviced (twice) here and was charged $200 for parts and labour. At this cost I would expect it to operate like it was brand new and the guts to be replaced. The gun would misfire constantly. I told them the problem and instead of trying to help the situation the lady was extremely rude and told me “that’s all we can do and get your gun out of here” She then tried to blame the problem on improper use and the gun should be used at 80 psi, despite the owners manual stating 70-120 psi is proper use. My issue is not about the money, but how unprofessional she handled the situation. And after reading several other reviews it seems to be a common issue here. Don’t waste your time going here, I would recommend George’s power tool service in Scarborough who were more than happy to assist.
Good equipment. Good customer service. The two women working the front desk are always awesome. They have many customers, phone calls, paper work, and miscellaneous stuff all at once and handle it well. They are also very knowledgable about equipments and parts. I will keep using this shop.
Wish I could give them -10 stars. Had the PLEASURE of visiting them today and told them I will not be back again ever. Had some minor and I mean very minor issue with my saw and took it there. The LADY at the front desk did not even bother to look at the thing or ask me what the issie was, as soon as I said I need help with this machine, she said that will be $99 plus tax per hour. I was like wow, she did not ask me anything or even have a look at the machine, she just gave me the price. Thanked her and told her I will not be coming back. Went to the store from where I purchased it. One of the associates asked me what the issue was and sorted it out in less than 5 minutes.
Great service and experience. Personal attention is so refreshing when you're accustomed to big box anonymity. Crown Maintenace turned what was a disappointing experience and snowblower purchase into a win for both them and me.
Update: Since I did the repairs myself, as stated below, the snow thrower has worked flawlessly. We have had a couple of significant snow falls recently and the auger belt never slipped or jumped off once. Too bad the service tech at Crown wouldn’t listen to me when I tried to tell them that my snow thrower had a deeper problem than just a simple auger belt replacement. I paid them a lot of money for nothing!! I have Cub Cadet 26” 3xHD Snow Thrower which is about four years old. During the past couple of years, I was experiencing multiple occasions when the auger drive belt would jump off the pulleys. I would replace the belt and adjust the tension spring many times. Always using a new OEM Belt. Last winter I decided to send it to Crown Maintenance for repair. They kept the machine for three weeks and when it was returned, they had only put on a new belt and replaced my gas with Aspen Engineered fuel. For a cost of $250 (includes pickup & delivery). Although I had insisted that there was a deeper cause for the belt to keep coming off, they refused to listen. I even requested to speak directly to a mechanic but was refused because they were “busy” and had to deal only with the front desk staff, who were very pleasant as well as the gentleman who picked up my machine. This winter I was experiencing the same issue again. The belt would jump off even while running the auger in my garage. This time I decided to really try and find the root cause of this issue myself. I took the front blower assembly off and removed the auger assembly. What I found was that the shoulder bolt holding the Auger Idler/Brake arm was very loose and the bottom of the bracket was catching on the snow blower frame. This restricted the full tension and engagement of the Auger Idler pulley on to the drive belt. Because of this the tension of the belt was insufficient to keep it on the drive pully. Today we had a small amount of snow and a deep windrow. The snow blower worked great, just as it did when it was new. Therefore, my review is because I tried to tell Crown that they need to look for the deeper cause for my issue. However, the mechanic didn’t look for the real cause they simply put on a new belt and sent it back to me. Had an experienced mechanic noticed how loose the Auger Idler/Brake arm was it would have saved me a lot of hand snow shoveling time.
Crown Maintenance is a Canadian Lawn mower store based in Oshawa, Ontario. Crown Maintenance is located at 1280 Terwillegar Ave Unit #7, Oshawa, ON L1J 7A5, Canada.
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