WORST customer service ever. Absolutely UNRELIABLE in timing. Even you CANNOT rely on the people that call you from head office promising you that the appliance will be delivered. Based on my experience, I do NOT recommend it at all. We bought a dishwasher from home depot more than 3 months ago and after several followups it was delivered yesterday after more than 3 months!! I had a really hard situation with my tenant, they are not paying the full rent because this company is very unreliable in terms of timing.The first time it was supposed to be delivered sometime between 8-11 am which they came at 5 pm so it was rescheduled and the second time ( a month later) they didn't show up. What happened after that, I called and they said they will reschedule it for 3 weeks later. On the day of delivery, they called saying that there is a damage with dishwasher so it is not being delivered. After that, I kept calling Home Depot customer service and they kept saying that we will send an email to see when the dishwasher will be replaced and this took 2 more weeks! There was no answer at the end, they kept saying that Home Depot can not call the delivery company because they dont answer the phone and only can send an email and nothing happened. So, after 2 weeks, I should take a day off to go to the Home Depot store. I went there and then they helped me to figure it out which took another week. Then I got a call from delivery company head office saying that it will be delivered on Saturday from 11 am - 2 pm. He basically promised me but I was waiting until 8 pm. I tried to call but no one answered. Finally at 8:30 the delivery guy called me saying that he will come tomorrow between 12-2 pm. finally the dishwasher was delivered at 4pm !!!! Mackie is the WORST delivery company ever!
Mackie is the worst delivery service I have ever experienced. Rescheduling delivery time and again as per their convenience is a tradition in the company. They have been associated with various prestige brands but looking at their service levels, neither they comply with their clients not the customers. Though, their mission statement says that they are committed to consistently providing the highest quality of services to their customers. Also they solely believe that superior customer service has always been and will continue to be the primary element of their success. Well it is totally questionable looking at the kind of service they provide; alas the way they treat their customers. They ask you to make yourself free for 4-5 hours and stay at home because according to them, your stuff will be delivered anytime during that slot. For the matter of fact, if Mackie is a process oriented company and call themselves customer-centric, then they are liable to understand that their customers are working too and cannot keep taking day-offs waiting for the delivery of the furniture and at the end of the day, getting it rescheduled. Additionally, if they are not able to deliver due to weather conditions, the scheduling department will give you a call saying that they need to reschedule because their trucks are not moving but the reason they give to their executives is exactly the opposite. They generally tell their executives or clients, that they could not deliver as the customer's path was not clear and that their delivery agents have safety issues. They just fool around with their customers as well as clients, who have given them the contract for transport and delivery service.MACKIE is a total disappointment.PS: Mind it, they will not cooperate with you at all; let alone compensation for the inconvenience.
I dont care how nice they are on the phone, how courtious or careful their drivers might be. When your delivery windows are 9-5, and I have to take a sick day off work, you get one star, on here, and everywhere else ratings are given. Home depot and Lowe's use this awfuly inconvenient service.
Terrible customer service. They did not stand by the quote they gave me and charged me almost $1000 more in over time charges because their men were slow. They damaged my flat screen. Not worth the money. I do not recommend them.
I am absolutely disgusted with how our move went. If you are thinking of going with Mackie I would suggest getting other quotes and comparing. I had two other quotes completed that estimated our weight almost exactly. Mackie underestimated us by approximately 1800 lbs and stated on the quote that the price was guaranteed not to exceed the quoted amount, so obviously we went with them. Anyways much to our surprised they got all of our stuff on the truck and then called me saying I had to pay more because it was so much over the quoted amount. They stated that we added things since the quote and listed things that were present during the quote. They then proceeded to threatening to take our stuff off the truck and put in storage at our expense until we agreed to pay. After many frustrating words and no sympathy with customer service we had to end up eating the bill for their mistake. We have many moves in our future and Mackie moving systems will not be a part of them. They made our moving experience absolutely terrible.**All the employees in the office were to blame and were terrible to deal with. The guys that came to the house to pack the truck were great.
Mackie Group is a Canadian Moving Company based in Oshawa, Ontario. Mackie Group is located at 933 Bloor St W, Oshawa, ON L1J 5Y7, Canada.
Please contact with Mackie Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mackie Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider