Disappointed and frustrated with the way my online order is being handled. The confirmation stated my order would be ready within 4hrs (and that’s what they are advertising on their app - FALSE ADVERTISING). But when I spoke to the associate on the phone, she had no clue and later informed that they never received the order. I even shared my confirmation via email and told them I’ve paid and redeemed points and yet they didn’t get my order ready just because THEIR system has a glitch. The FS manager emails me to tell me they can’t fulfill the order - contact customer support to resolve the issue.. Hello?! I’ve already paid and provided you with the receipt.. The issue lies with the store’s internal process, why am I contacting customer support? Contact your technical team and be accountable rather than brushing it off. Worst experience.
This review is a shout out to one of the pharmacist assistants, Alejandro! He is incredibly good at his job, actually cares and always goes out of his way to make mine and my mom’s experience as best as it can be. I feel genuine relief when I go into that store and see that he’s there because I know I’ll be taken well care of!
Insanely slow just needed them to pass me something from behind counter, took 26min for 4 people a head of me asking silly questions that should have been at consultation not pick up booths,seemed incredibly helpful for the one older person who had a full list of questions as a line of 6 formed behind her, I understand questions but don't do it in pick up line, ans staff should have moved her, when it was my turn took 10 seconds and they asked me to check out up front so I stoop in an additional line. For the amount they overcharged I will not be returning. Ida, Pharma save, guardian...all cheaper, was not impressed
I never really write reviews but I feel like this one is absolutely necessary. People need to hear that your pharmacists can make such a big difference. The pharmacy team at Shoppers Harmony is second to none. They're friendly, personable and solution focused. The pharmacy manager, Didhija is honestly beyond words. She values humanity and views the world with positivity and kindness that you don't see anymore. She will go out of her way to learn who you are as a person to best support you and your needs. She is clear and informative in any information she gives to you amd it actually makes sense because she talks to you like a person. It's not just a job for her it's her way of life and that is so well reflected in the team she runs. You dont realize that even just one positive conversation about your medications, treatment plan or condition can change your life. Thank you, Didhija and team you guys are amazing !
I am writing to express my disappointment regarding a recent experience at Shoppers Drug Mart. During my visit, I witnessed a supervisor publicly reprimand an employee, Ms. Shruthi, for what the supervisor described as "bad behaviour." While I understand the need for internal communication and feedback, I believe that such discussions should be handled privately and professionally, away from customers. Witnessing this interaction created an uncomfortable atmosphere and reflected poorly on the store's management practices. I hope that Shoppers Drug Mart will review its policies regarding employee feedback and ensure that all staff interactions, especially those involving corrective measures, are conducted with discretion and respect.
I have never experienced such rude customer service from Shoppers in my life and it came from the store manager, Omar and Beauty manager, Victoria. If they act like this with the customers, what would their employees do? They were lecturing me and calling me dishonest when I bought a $200 perfume with an elderly family member and got a senior discount last week. When I simply wanted to exchange the perfume with a different fragrence (same brand), they said I cannot have the same discount and started calling me stuffs. So rude and humiliating. I wonder how this guy even became a manager, he does not know how to speak and no sense of customer service at all.
This Shoppers is great! Clean, organized, usually stocked, and the employees are friendly. The pharmacy is busy but I have never had a bad experience with the pharmacy staff when picking up a prescription or when I have a question.
Shoppers Drug Mart is a Canadian Pharmacy based in Oshawa, Ontario. Shoppers Drug Mart is located at 784 Taunton Rd E, Oshawa, ON L1K 1B7, Canada.
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