I went to the location today, Sept 18th 2024, believing it would be my very last time. The quality of this location had gone down significantly in the last few months with previous owners- A South Asian couple. The woman who worked that period was very kind, generous, and made good quality pizzas. Her husband or partner would always overcharge, never had any slices prepared even during lunch or dinner hours, and barely cooked the pizzas, and spent most of his time relaxing or talking on the phone rather than cleaning his store. I walked in today to a pizza parlour very clean, filled with slices, and being renovated quietly and professionally. The new owner misunderstood my order- I wanted a slice of Hawaiian and Pepperoni, but he gave me half a Hawaiian and half a Pepperoni and charged me as one slice. The miscommunication aside, which I think was both of our faults, the one-half pepperoni slice I did consume was absolutely incredible quality. Fresh sauces and ingredients. The Hawaiian slice was generous on toppings and all tasted fresh. I was seriously considering never going back to this location, but this new owner is gregarious, eager to make customers happy, keeps a very clean storefront, and has plenty of slices for sale. It's a total 180 degree turn around from what has been a very lacklustre 2024. I wish this new owner all the luck in the world and will certainly be returning to order full pizzas in the future. If you are one of the 1-2 star reviewers from 2024, I really do recommend giving this new owner a shot. Edit: I have removed what might have been considered a personal remark although it was an observation as a customer to a business, related to business, and not a personal insult in any way shape or form.
Don't go, used to be my go too, just got a pizza there today Aug 6th. Bloody brutal, hardly any toppings, was supposed to be thin crust, it's not, rather thick actually. I'm done. Don't go, it has changed hands, my spidey alarm was saying dont just by the the condition of the place now. I should have listened. And now I've found a hair. Grrrr
Tonight will be the last time ordering from here. Took an hour and 35 minutes for them to delivery. Ordered extra chees on the garlic bread. Hardly any cheese on it and they forgot to cut the pizza lmao. Pretty sure they have changed the crust cause it definitely didn't taste the same as the last time we ordered.
Edit to owner. I wouldn't take a free anything from your store... Take responsibility for your poor customer service and lacking food. Trying to attack me because I left a review of my experience is sad. Edit to respond to owner: funny that you don't have an order with my name but you phoned my husband's phone right as your response was posted. I believe you know exactly what my order was. Not impressed at all almost two hrs for two pizzas and the food isn't great toppings are lacking and taste like frozen pizza toppings. We had to call to find out where our food was no apology for the wait and were told it's being made fresh um yes it should be first and last time we order from here.
Extremely good pizza, for reference their medium pizza is roughly the size of the big chains large. This is a place I would recommend to others to try.
Is there new management in this establishment? Will never order from here again. The dough is more cardboard than pizza pizza. The pizza's are far from what they used to be, very stingy on toppings and no longer hand made dough. My dog won't eat it. Very disappointed. You guys used to be great and my go to. Will not be ordering in the future, and will be sharing this on all Facebook groups. Very unfortunate. Picture attached was "double cheese"... You can see the dough is pre-made frozen and no longer hand made.
I had high expectations but food just didnt deliver. There was way to much cheese that was drizzled all on top of the toppings. The separation between the dough and the tomatoe sauce is just unappealing. I dont think its from a lack of effort or trying maybe its just needing to change the formula
Double Fire Pizza is a Canadian Pizza Takeout based in Oshawa, Ontario. Double Fire Pizza is located at 576 Ritson Rd S #1, Oshawa, ON L1H 5K7, Canada.
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