Exceptional service from start to finish! Alary Technologies showed genuine care and professionalism from the very first interaction. They were sympathetic, took ownership immediately, and provided an impressively quick response. The diagnostic was thorough, parts were ordered right away, they ran additional tests after the fix to ensure the repair fully resolved the issue. Honest, transparent, and incredibly knowledgeable, their skills and service stands out as the best in the Durham Region. Highly recommend Alary Technologies for anyone looking for trusted Apple repair and truly premium service.
I recently visited Alery Technologies in Oshawa and couldn’t be happier with the experience. Their Apple Care support specialist was knowledgeable, trustworthy, and highly competent—she diagnosed and fixed my issue in no time. The service was quick, priced fairly, and backed by excellent communication and follow-up. Thanks, Alery Tech, for making tech support as stress-free as possible!
I have used this company a few times and I have always been impressed with the great customer service they provide. Would definitely recommend them for help with your Apple products.
I was referred to this location by Apple for an ongoing call quality issue with my brand new iPhone 11 pro. The reception asked a couple of questions, then took the phone to another room where a "technician" would look at the phone. Not once did the technician come out to talk to me. He ran "some tests" and found the phone to be in working order. No-one looked at notes from Apple, no-one asked me any further questions....if your issue is not simple, do not bring the phone to this location. I feel sorry for the reception, she seems to deal with most of the backlash from unhappy clients. Myself included, I do apologize to the reception for my attitude toward the end of the interaction. Frustration got the better of me.
Started off good with a friendly receptionist but didn't get the help I was looking for. I made an appointment with Alary Technologies through Apple because my apple monitor wasn't connecting to my MacBook which has never happen before. I was told that they can connect my MacBook with one of their monitors to see if the problem was with the MacBook, the cable or the monitor. After bring told that I would have to leave my laptop with them and will be able to pick it up the next day I ask them if they can just connect my MacBook to one of there monitors to see if i just need a new cable, and the receptionist said they can't since my MacBook would have to go in to the end of the queue. I found this to be kind of Ironic when I saw signs all over the store stating "Apple Prime Service Provider" and "premium service" when they said no to my small request that would takes less than 1-2 minutes. Not to mention if I when to an Apple store they would have just let me connect it to one of the display monitors. After leaving the store I went to Canada Computer ask them if I can use one of the store cables to connect my MacBook to my monitor they helped me out and all I needed was a new cable. I don't plan on using this authorized apple service provider in the future.
Staff is not equipped to handle customers well. They commit to a deadline which they don’t mean. I gave me MacBook Pro for the repair. They said the diagnosis will be done in 24hours. It took four days to know the diagnosis which involved replacement of a part. On their assurance that part will be replaced next day I left my MacBook. However part did not arrive even after two days and when I asked for my MacBook they rudely asked to pay for the part and service which I have not utilized otherwise they won’t give my MacBook back. I told them that I will bring my MacBook back once the part is arrived but they didn’t listen. They have not learned to apologize feel for the customer pain.
I brought in our 2015 MacBook Pro to have our screen replaced. They fixed it within one business day where the Apple store was quoting a two week wait for service. Courteous, professional and quick. I’ll be back should the need arise.
Alary Technologies is a Canadian Computer repair service based in Oshawa, Ontario. Alary Technologies is located at 337 King St W #2b, Oshawa, ON L1J 2J8, Canada.
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