Placed order on website for pickup specifically due to hours on their own website because they worked for me to race up after work to make it in time. Get there, and the hours on their own website aren't correct. At least maintain correct hours on your own website, it's not that much to ask.
This place has lots of interesting toys, games and crafts. Any kid would love it. They lose a point for customer service. The 2 women there when we went in made it clear that they were really busy, “so many orders this weekend!”, and were really rude when we wanted help. We were the only ones in the store. We bought the gift we’d come for, and I thought she would explode when I asked to have it wrapped. So, great selection, but they need better customer service people. Btw, your job is customer service, so stop acting like customers aren’t worth your time.
First time in this store. Almost left the store without buying anything, but for Jovan who was absolutely brilliant! Businesses need more people like him!
Nice locations; customer service was non existent though. No one greeted me, I didn’t even know if anyone was working at first…. both sales associates made direct eye contact with me and said nothing… didn’t smile.. just looked and went about their way! Weird and off putting for sure. The atmosphere coming from the workers 100% didn’t match the store and if it wasn’t for my daughter I probably would have left. But Lots of markdowns, I’ll probably check out another location and make my purchases there JUST because.
My daughter and I came in to purchase Eid gifts for friends, the selection was great. Thank you to staff member, Bev, for helping us find what we were looking for and the beautiful gift wrapping.
No one at this store ever answers the phone or greets you when you go in the store. I've been in this store twice this week and no one even says hello. It's really weird and off putting. Hello, it's called Customer Service! Time to start doing your job!!
Shoppers arrention! Bad toy quality, they display damaged items and don't tell customers who shop fast. The staff only be nice to her colour. Worst experience in a toy store. I bought two Lego storage boxes and the yellow one is wide and big. So I didn’t notice the broken part at the corner. The package was already broken, but I didn’t expect the product to be damaged. According to the other review and their policy, the item needs to be in “saleable” condition. That means if I drove 20 minutes back to the store, they wouldn’t give me a refund or exchange. And from the experience earlier, I am certain that I won’t get a good and polite response. We came here for the Lego event. The Disney 100 Castle is very cute. As a Disney fan, we appreciate this event. My son loves Lego and he wants to keep his castle. So I was thinking of asking if I can get one more home. The cashier makes me feel she is racist! She gave a couple (same race as hers ofc) a bag and they were not making it in the store. They came into the store only like 3 minutes and then grabbed a bag and left. I’m sure the store video has the record. It happened right after 1 PM the event just started at the table. She said it’s meant to have customers making in the store and the store owner wants it this way. (Maybe she is the owner? I don’t know.) Then I asked if it was only for kids. She hesitantly said yes, after I said usually this type of event is for every customer and they don’t mention it for kids ONLY. (Not to mention Lego is also for adults) She immediately felt shamed and loudly said “You can make it certainly!” in a sarcastic way. Do I want to be there and let her judge me while I’m making it? No. I will never visit Mastermind Toys again. Not even shop online. There are many places selling toys, I usually support at the store when visit. Maybe spending only $59 is not a big deal for the store. That’s why their staff had this attitude. I’m ok if she told me they wanna save for the other kids since the event ends at 3 pm. But if she already giving away to others, why did she turn me down? I don’t usually bring up race issues; but in this case, it is a bad experience. We went to ToysRUs for the Father’s Day event, we made them there. The staff were nice and friendly and didn’t mind adults having those bags. We also purchased two sets of Lego from them. I am saying the event is nice to bring customers to the store, and then support the stores. Otherwise, we can buy toys on Amazon, Walmart, ToysRUs…. All of them provide better customer service.
Mastermind Toys is a Canadian Toy store based in Oshawa, Ontario. Mastermind Toys is located at 991 Taunton Rd E, Oshawa, ON L1K 0Z7, Canada.
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