I went to this pet value because i couldn’t find the My Fun Place in the plaza, so I went inside to ask for help. My sister opened the door for me and my mom and he was immediately rude, asking us to close the door without even entering. I asked him for help and he told me there was a door on the side of the store. I thought the door was inside the store (stupid i know) but then he yelled “It’s outside what’s wrong with you?”, and I gave him the meanest stare and I just left. This displayed his character and horrible customer service. Do not come here.
I frequent this location to spoil my two French bulldog puppies. The owners are brothers and are really nice guys. Always a conversation to be had when visiting the store. The only comment that I have to make that’s negative would be more so against the company and not the individual store. I find if you’re into spoiling your dogs and giving them one ingredient type treats Like recycled pieces of other animals and bones with flavour right up to deer antlers they’re extremely expensive and there’s never often a sale that I’ve seen. Once in a while, you’ll see something come in the mail, but I haven’t seen anything in respect to the more quality trees they have in the store. Pet value should offer coupon booklets and charge the customer so that they feel the loyalty to continue and return and not shop elsewhere for more competitive prices. Or at least offer a customer loyalty program or stamp card to save a percentage. These days you have to be competitive and I don’t find that this chain offers any discount of Sortsless I’m missing something.
My daughter purchased a ferret at this location. She purchased a ferret and was told that the ferret was about 3 months old. We went to a vet for a health checkup in the days following and we were told that the ferret was almost a year old with some mild gingivitis. We were surprised as we were told that the ferret was a baby. We went back to the store and spoke to the owner who sold us the ferret. We asked for some of the money to be refunded to us as the ferret was almost a year old. The owner said that we could return the ferret in exchange for a new one but we were already attached to this one. After several weeks going back and forth we were able to come to an agreement and the owner compensated us with products, from his store, of up to $250. We felt this was fair and we were happy with the outcome.
I wish I knew about this store sooner! I always used to go to pet smart for grooming and just in general for toys as well but this morning I needed a specific item that pet smart didn’t have… so I called pet valu and a gentlemen answered he found the item I was looking for and reassured me it’ll fit my dog. I was super happy and made my way over (5 mins drive).When I get there I’m greeted by the amazing owner and to sum it up he is so nice, so sweet and has amazing customer service!! I’ll never go back to pet smart again. I’ll be back here for sure. He also gave me a bunch of treats for free which he definitely didn’t have to do but was so nice enough to. Will definitely recommend to everyone:)
I went into this store yesterday and as soon as I walked in I can smell cleanliness of the small animal habitats. The bedding was very clean in all areas, from the ferret habitat to the hamsters, hedgehog, birds etc. All the small animals looked healthy too. I was very impressed with how clean and well looked after the animals are and would consider buying from this location in the future.
Wow! Extremely helpful, probably the friendliest and most honest pet store owner I've ever met. I will certainly be going back for all my pets needs ?
This place was great. Had to switch locations and this was the perfect place. The staff is very friendly. Christine did an amazing job on my little one. Will definitely return... This is my new store.
Pet Valu is a Canadian Pet supply store based in Oshawa, Ontario. Pet Valu is located at 633 King St E, Oshawa, ON L1H 1G3, Canada.
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