First time visiting Global Pet Foods. I came in looking for affordable good food. Dee was very helpful finding me a brand of food for my 3 cats. I have 1 very picky eater, and even she was happy with both wet and dry food recommendations. Thank you Dee!!
I'm not one to write reviews i just don't go back.But in this case i'm writing a review of the great customer service above and beyond they knew i was struggling to find food for my picky cat after they discontinued making the brand my cat ate,they found something similar and called me two weeks after i was in the store they still remembered my struggles after trying 5 or 6 different brands and flavors.thanks for going above and beyond.
The associate that waited on me was friendly, helpful and kknowledgeable, showing me options for "tuff & sturdy" dog toys. Selection for these dog toys wasn't huge, she took her time with me and I left satisfied with my purchases.
Drove over based on hours of operation posted in google and an opening time of 8am - when I arrived the employee just said “oh we changed that in google”, I said no it wasn’t changed which is why I am here”…no apology or other.
Rarely have what we need in stock. Asked a few times if they can order cases for us so we don't run in to a situation where we can't find the brand of food we need, but they haven't done anything for us. Other locations are better.
Very poor. They do not limit how many of a single product can be purchased per individual leading to situations where 1 customer will always buy up the inventory every delivery.
If I could put -5 stars here, I would. The WORST pet food store I have ever been in, bar none. I went into this store in early February 2019, to purchase a marrow bone for my foster puppy to chew on and thought I would add a small bag of puppy food, since his previous foster mom had said he wasn't eating the brand I had brought with him from the original owner. Big mistake. The youngish girl behind the counter (late teens, early 20s) proceeded to tell me that the puppy likely had pancreatitis, and insisted on this despite my telling her that my rescue had paid for a medical checkup. After inquiring what rescue I worked with, Counter Girl proceeded to tell me that she had heard bad things about it & praised a different rescue (one that I consider to have a pretty spotty reputation itself, going solely by second hand reports). I quickly decided to skip the puppy food, and purchase any food and supplies from a competitor that is actually aware of good customer service. I told the counter girl that she really shouldn't be diagnosing animals without a proper examination (and the qualifications!) and bought the marrow bone solely because we were going on a 60 minute drive. So the store lost a bigger sale that day alone & earned my resolve that hell would freeze over before I entered this store again. There are plenty of other Global Pet Foods in the area, if you need to go to one. Or fine competitors.
Global Pet Foods is a Canadian Pet supply store based in Oshawa, Ontario. Global Pet Foods is located at 575 Thornton Rd N, Oshawa, ON L1J 8L5, Canada.
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